DOKKA is a cloud-based technology being developed by a team of very hard-working individuals. We are constantly doing our best to provide you with the best service possible. That said, DOKKA is a program sitting on a server and working on your device in a different location. Applications like this can sometime experience a slowdown. We monitor these and try to fix them as quickly as possible.We appreciate your feedback and reporting of performance issues.
Here is a list of reasons why DOKKA might perform slowly. Some of these are things that you can check and possibly fix by yourself. Others will require you to let us know.
- Slow computer - DOKKA should not require too much from your computer. However, an older computer or a machine with too much running on it may have trouble running DOKKA
- Slow internet - DOKKA is a SaaS (Software as a Service) solution. If the data cannot move from your device to the DOKKA server and back in a quick fashion, this will affect performance.
- Firewall or other security - check with your IT department. Working in the "terminal" can also cause the system to operate slower
- Index-heavy company - if the company has a large number of accounts, contacts, or other data associated with it, this may cause DOKKA to lag when loading a document. DOKKA wants to load off this data into the bookkeeping entry form for you. If there is too much, it can take a very long time or crash the browser. We recommend keeping your data as trim and optimized as possible.